Welcome to Clenergise APP, portal.clenergyess.com or monitoring.clenergyess.com Web!
This Terms of Service is made to explain our Privacy Policy and reflect changes required by the European General Data Protection Regulation (GDPR), and it aims to offer you better experiences while using our Clenergise product and other services on portal.clenergyess.com or monitoring.clenergyess.com, hereinafter will be referred to as "we" or "our", and the data subject, hereinafter will be referred to as "you" or "your".
You can register a unique account through email, mobile phone number and third-party social platform (mobile phone number and third-party social platform are only available within territory of the Peoples Republic of China and for certain product).
You can create a PV power station based on physical information of your station and connect data logger and inverter to the station.
Cloud service system, where the data will be carefully processed and stored.
Real-time and historical data related to power generation, power usage, power grid and storage battery, etc. (depending on real application scenario) will be displayed in your power station.
You can export information of your power station and related device data through web frame for further analysis.
You can choose whether to receive messages, such as fault alarm and PV station offline. If you enable this service, our system will send a mail or SMS to you once your power station is on alert or offline.
We'll process your data in order to provide the services above mentioned. These processing include: data collecting, recording, organizing, structuring, storing, revising, retrieving, consulting, disclosing, transmissing and associated alignment or combination, restriction, erasure or destruction, by manual or automated means.
When we collect your personal data, we shall at the same time provide you
with following information:
a. our identity and contact details and, if applicable, contact details of our
representative;
b. contact details of our data protection officer, if applicable;
c. recipients of your personal data, if any;
d. appropriate or suitable safety measures we've taken.
In order to offer you the service mentioned and fulfill our legal obligations under this Terms of Service, we may record and retain your information as long as you use our Clenergise APP, portal.clenergyess.com or monitoring.clenergyess.com Web, for your own legal and/or business purposes.
We shall notify each data recipient once any action of data revision or deletion or restriction of processing is taken in accordance with Article 3 (2)(3)(4)(5) unless this effort proves to be impossible. We shall inform you of those recipients upon your request.
We'll take technically reasonable endeavors to
ensure security of personal data that we collect from you. We will also take
measures to prevent security holes and unauthorized access to your data.
a. In compliance with the General Data Protection Regulation(GDPR),
we will inform you of following information timely: the basic information and
possible impact of security incident, disposal measures we've taken or will
take, suggestions on how to prevent and mitigate risk and relevant remedies for
you. We will inform you of the event conditions in a timely manner by email, or
letter, or telephone, or push notifications, etc. In the case it is difficult
to reach each user, we will publish an official announcement in a reasonable
and effective way.
b. Meanwhile, we will report security incidents related to users to official
supervising authority.
c. We will take reasonable measures to ensure security of your information in
case operation of our platform and/or services is ceased. The measures include
immediate termination of user information collection; A notification of service
cease will be sent to you; and your personal information which we've collected
will be deleted or under anonymization process, etc.
d. If we need to use your information for a purpose not mentioned above or
beyond a direct and reasonable range, we will inform you and ask for your
consent before taking an action.
In case a data breach occurs, we shall notify supervisory authority about
the case without undue delay and, if feasible, no later than 72 hours after
discovering the incident, unless the personal data breach is unlikely to
endanger personal right and freedom. In the event of the notification to the
supervisory authority is delayed (not within 72 hours), we will have to deliver
a reasonable explanation.
If a data breach is most likely to endanger your right and freedom, we will
notify you the case without undue delay.
You're authorized to understand whether we're processing your personal data, which data we're processing, how we're processing your data and to whom we're sharing it. And you have the right to complain to us and a supervisory authority if you believe the process breaches this Terms of Services and General Data Protection Regulation (GDPR).
You're authorized to ask us, without undue delay, to revise your inaccurate information and update your incomplete personal data by providing a supplementary statement.
You're authorized to ask us to delete your personal data, and we have to
take action without undue delay, if one of following conditions applies:
a. purposes of personal data collection and process are no longer necessarily
required;
b. the personal data have been processed illegally;
c. the personal data have to be erased in order to comply with our legal
obligations subject to Laws of European Union or its Member States.
You have right to ask us to restrict of data processing if anyone of
following conditions applies:
a. You disagree with your personal data and allow us to verify the data
accuracy within an agreed period;
b. the data processing is illegal and you oppose to
the process or request usage restriction;
c. the personal data is no longer needed for the processing purposes, but still
useful, under your requirement, for establishing, exercising or defending your
legal claims.
You have right to object to process your personal data and we will take your request into account. In order to properly assess whether we have to continue the process due to an available compelling legal interest or due to dealing of legal claims, we shall understand reasons of your objection.
(1) You hereby agree that we may process your personal data in order to
provide you the services described above (Article 2(1)), while you shall also
reserve the right to recall your agreement at any time. This recall shall not
affect effectiveness of data processing before recalling.
We have right to terminate this Terms of Service if you disagree with these
terms or recall your consent at any time.
(2) You agree that we may disclose your personal data to device manufacturer
and installer, at our sole discretion, for assisting them to provide better
service to you.
(3) You agree that you will not engage in any behavior
that may interfere with proper functioning of our system and will not take any
action that may undermine your data security according to our understandings.
(4) You acknowledge and agree that you have full right, with no limitation, to
disclose and/or offer your personal information, and any liability, claim and
lawsuit maybe incurred to us will be waived, as long as your data are properly
used according to this Terms of Services.
(5) You acknowledge and agree that some information you provided will be
transferred to, stored and processed in the country where we, our affiliates,
or our sub-contractors reserve facilities for the Services. This may be
subjected to a different jurisdiction from the country where you reside.
(6) You acknowledge and agree that any oversea data transfer or processing is
necessary and always under your consent. You also agree us to process your
information on your behalf, pertaining to the Terms of Services, and you
request us to transfer such Information to any Country, and to store and
process such Information against the Terms of Services.
(7) You acknowledge and agree that we have right, at our sole discretion, to
remove, modify or reject any content that you submit to, post or display on our
Clenergise APP, portal.clenergyess.com or
monitoring.clenergyess.com Web, as these contents, in our sole opinion, is
unlawful, violating the Terms, or may incur any liability that we or our
affiliates will take.
Unless otherwise stated in the terms and conditions of the relevant Services, under no circumstances, we shall be held liable for any delay or failure or disruption of the content or the Services that is resulted directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including but not limited to, Internet failures, computer viruses, cyber-attacks, failure of telecommunications or any other equipment, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of any third parties.
The Terms shall be governed by the laws of the Peoples Republic of China regardless any conflict of law provisions. The parties binding to the Terms hereby submit any dispute to the jurisdiction of the courts of Xiamen China.s
In the event that you would wish to make a complaint about how we process your personal information, please contact our Data Protection Officer at service@clenergyess.com and we will take effort to deal with it.
Telephone:
(+61) 1800255269
We reserve the right to modify this Terms of Services at any time, so we'd ask you to often review it. We will notify you of any change here, or by email, by means of a post notice on our Clenergise APP, portal.clenergyess.com or monitoring.clenergyess.com Web, prior to the change going into effect.
Last modified Feb 26th, 2024